{"id":702,"date":"2020-09-13T15:03:25","date_gmt":"2020-09-13T19:03:25","guid":{"rendered":"https:\/\/poiseddevelopers.com\/vertex-old\/?post_type=case_study&p=702"},"modified":"2023-02-28T10:53:45","modified_gmt":"2023-02-28T15:53:45","slug":"materials-complaint-processing","status":"publish","type":"case_study","link":"https:\/\/poiseddevelopers.com\/vertex-old\/resources\/case-studies\/materials-complaint-processing\/","title":{"rendered":"Manufacturers: Would You Like to Expedite
Your Materials Complaint Processing?
We Got IT."},"content":{"rendered":"

How a Major Consumer Goods Manufacturing Company Streamlined its Complaints-on-Materials Reporting with a Custom Digital Solution<\/h2>\n

\"illustration<\/p>\n

Problem and Background<\/h3>\n

Materials complaint processing was a time-consuming, manual process at the plants of a major global CPG<\/a> company. Not only did the procedure consume hundreds of worker hours every month, it also created a bottleneck of nonproductive inventory that consumed valuable warehouse space and delayed reimbursement. This company needed a digital tool that would expedite and simplify the process.<\/p>\n

Prior to Vertex\u2019s custom digital solution<\/a> for processing complaints on materials, floor personnel needed to fill out paperwork, alerting Materials Processing \/ Production Execution teams to investigate the defective material. These teams would then have to take photos and add supplemental information. Their notes would later be compiled into an Excel spreadsheet so another form could be submitted to the supplier.<\/p>\n

Processing these complaints was another time-consuming process, with each one taking eleven minutes. This required an employee to devote an entire workday to process complaints reported over weekend shifts. Vertex\u2019s material complaints reporting tool eliminated all of the manual paperwork.<\/p>\n","protected":false},"excerpt":{"rendered":"

Discover how Vertex helped this CPG company slash processing times from 11 minutes to 1 minute per material complaint. <\/p>\n","protected":false},"featured_media":809,"parent":0,"template":"","categories":[66,111,114,115,118,125,138],"acf":{"is_a_flyer":false,"additional_information":"

Vertex Solution<\/h3>\n

Vertex created a custom solution<\/a> utilizing Azure<\/a>, PaaS cloud for hosting and Angular \/ .NET\u00a0that streamlined the material complaints process, greatly improving internal efficiencies while decreasing defective material turnaround time. The resulting system puts an iPad in the hands of the workers who can easily enter information into the digital application as well as take photos. Critical defects are noted as they are found, which provides better data to both the supplier as well as the Materials Processing team.<\/p>\n

As complaints are entered, automatic alerts are issued to the appropriate team members. For example, the application notifies team members to react to any material put on hold. Additionally, processing time has been reduced from eleven minutes per complaint to one minute. This is a huge time savings. Once the complaint on the material is approved, an email is sent to the supplier with all required documentation for processing.<\/p>\n

\"supplier<\/p>\n

\"supplier<\/p>\n

Results<\/h3>\n

Since adopting the new material complaints process, internal efficiencies have improved tremendously. Defective materials are being returned to suppliers quicker, freeing warehouse space for productive inventory. Reimbursements are being issued faster. Additionally, the plant slashed processing time from eleven minutes per complaint to one minute, while also saving $30 thousand per module annually in material carrying costs. This freed .5 of an FTE per module to focus more on NPI and vendor returns.<\/p>\n

Features<\/h3>\n